Returns & Exchanges

At Mattel Store, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.